Exchange Policy
Hassle-Free Exchange & Replacement Policy
We aim to make your shopping experience completely worry-free. If there’s an issue with your order, we’re here to help.
You’re eligible for a replacement if:
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Damaged Product: If your item arrives damaged, we’ll replace it.
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Incorrect Item: If you received the wrong product, we’ll send the correct one at no extra cost.
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Missing Items: If any items are missing from your shipment.
To qualify for a replacement:
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Please contact us within 3 days of delivery at 9818418457 or support@roshaindia.com.
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Share a mandatory video clearly showing:
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The product concern
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The invoice
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The outer packaging with the shipping label visible
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The product must be unused, in its original packaging, and include all accessories and the invoice.
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Once verified, your replacement will be arranged within 7 business days.
Not eligible for replacement:
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Complaints reported after 3 days of delivery.
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Items damaged due to improper handling or use after delivery.
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Unreceived orders:
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If your order is marked as delivered but hasn’t been received, please inform us within 24 hours so we can investigate and assist you promptly.